Shipping policy

DOMESTIC SHIPPING
COVERAGE

We ship throughout the entire Mexican Republic using reliable courier services with tracking numbers.

PROCESSING TIME

All domestic orders are processed within 2 to 4 business days after payment confirmation.
Note: During peak seasons or promotions, this timeframe may be slightly extended.

ESTIMATED DELIVERY TIME

Once the order has been processed, the estimated delivery time varies according to the recipient’s location:

  • Mexico City and metropolitan area: 2 to 4 business days

  • Rest of the country: 3 to 7 business days

These timeframes are estimates and may vary due to external factors or force majeure.

INTERNATIONAL SHIPPING

We currently offer international shipping to the United States and Canada.

PROCESSING TIME

International orders are processed within 5 to 10 business days after payment confirmation.
Note: This timeframe may be extended during periods of high demand or due to logistical and customs processes.

ESTIMATED DELIVERY TIME

Once the order has been shipped, delivery time will depend on the destination and the selected courier service. Timeframes may vary due to customs procedures and external conditions.

TAXES AND DUTIES

International orders may be subject to taxes, duties, or customs fees imposed by the destination country. These charges are not included in the purchase price and must be paid by the customer. We recommend checking with your local customs office.

SHIPPING COST

Shipping costs are automatically calculated at checkout based on the destination and the weight of the package.

ORDER TRACKING

Once your order has been shipped, you will receive an email with the tracking number and the necessary information to track your shipment in real time.

DELIVERY

It is important to provide a complete and up-to-date shipping address. We are not responsible for delays or failed deliveries due to errors in the shipping information.

UNDELIVERED ORDERS

If an order cannot be delivered due to reasons attributable to the customer (incorrect address, repeated absence, among others), a second shipment will be arranged at an additional cost.